Lucinda Jenkins founder and President of Glenbrook Farms Herbs and Such INC
Glenbrook Farms Herbs and Such was started in 1996 by Lucinda Jenkins, a retired nurse who has had a lifelong passion for growing herbs and studying their medicinal properties. This led to another passion for the art of creating fine herbal soaps and the awesome subject of teas!
Lucinda loves to talk about herbs and alternative forms of healing. Under her direction, Glenbrook Farms has survived recessions and the great dot-com bomb and continues to grow and prosper by making sure that the customer always comes first and deserves the best from us.
Many people still ask us," where are you located?" We are in the true center of the great state of Kentucky. Kentucky is the biggest producer of American Ginseng, Goldenseal, blood root, black cohosh, sassafras, jewel weed, black walnut, elderberries, elder flowers.. Glenbrook Farms happens to be in the "green belt" of Kentucky which is where a lot of the Ginseng is hunted or called "sang" by the locals.
Great customer service is another trademark of Glenbrook Farms. All orders are mailed by Priority Mail or by UPS and may take 3-11 days to receive your order from the time you placed it. We also use delivery confirmation on our packages. We do not offer refunds on shipping fees. Please note that there is no promise your order will go out the same day you place the order. If need you something in hurry please call the toll free number to ask for ship time
Should you have to return the item we allow 10 days for you to notify us of your concerns or intent.
There may be a 25% restocking fee on returned products that have been given an authorization code. Please call 1-888-716-7627 to get that return code. We cannot accept any packages sent to us without that return code. We reserve the right to impose a 20% cancellation fee if we deed it necessary to recoup losses. By using our shopping cart you agree to these terms.
It is our policy to never release any information about our customers. We don't sell names nor any information about our customers. We have control of our business and your information! It stays with us.
The way we see it, we have worked very hard to gain you as a customer and keep you as a customer . We are not about to sell our customers out for a dime, a quarter. Nope!! We won't even let them get a whiff of your information!! Let them wonder!
Legal Rights Available to California Residents to Help Manage Your Privacy
California residents have specific rights regarding their personal information. This section describes those rights and how to exercise them.
RIGHT TO KNOW ABOUT PERSONAL INFORMATION COLLECTED, DISCLOSED, OR SOLD
You have the right to request, subject to verification of your identity, that we disclose to you what personal information we have collected, used, disclosed, or sold over the past 12 months. ( which would be no information shared or sold )To learn how to exercise this right and what information you may need to provide in the process, see the “How to Exercise Your Rights to Access and Deletion” section below.
RIGHT TO REQUEST DELETION OF PERSONAL INFORMATION
You have the right to request, subject to our verification of your identity, that we delete the personal information that we have collected or maintain about you, subject to certain exceptions. See “How to Exercise Your Rights to Access and Deletion” below. You may sign into your account any time and delete your information at any time. You can contact also and ask us to delete it for you.
RIGHT TO NON-DISCRIMINATION
You have the right not to receive discriminatory treatment from us for the exercise of your rights described in this section. We will not discriminate against you (for example, by denying you services or charging you a different rate) for exercising any of your rights.
RIGHT TO OPT-OUT
You have the right to opt-out of the sharing of your personal information with third parties for their own business purposes in the following ways:
By emailing us at ljenkins@glenbrookfarm.com or calling 1-888-716-7627 and we will let you know again that we do not sell or trade or give away your information
HOW TO EXERCISE YOUR RIGHTS TO ACCESS AND DELETION
To exercise your right to access or your right to delete, please submit a request to us in one of the following ways:
Call us at 1-888-716-7627
Or email ljenkins@glenbrookfarm.com
Or delete your own account , by logging into your own account and pressing the “delete this account button”
In order for us to honor your access or deletion request, you must provide us with enough information to reasonably verify you are the person about whom we collected personal information or an authorized representative. We may ask you for information associated with your account, which might include your name, email, address, and phone number.
Contact Us
If you have any questions, comments, or concerns regarding our privacy policy and/or practices, please send an email to ljenkins@glenbrookfarm.com
contact us at: 1-888-716-7627
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